A third party assisted our team in developing a Design System for our e-commerce platform. When they rolled off the project, our UX team was left with a lot of components but no direction on how and when to use them.
UX Designers were confused on what notification components to use and when to use them creating a lot of swirl amongst the team and slowing down productivity. With a lack of direction, notifications were used slightly different throughout the site creating a very inconsistent experience for our users.
Defined rules on how and when to use notifications would help the UX team work faster and create a consistent user experience across the product.
As the UX Team continues to work, new challenges arise. The Design System is a living, breathing thing. We continue to revisit the components and rules developed in order to ensure they continue to help us and not block us.